Servicing and Maintenance
Ownership is easy. Readiness is critical.
The Problem
Owning a defibrillator is straightforward. Keeping it rescue-ready is where most organisations fall short. AEDs fail for mundane reasons: expired pads, flat batteries, missed checks. The device sits in a cabinet for years, and when someone finally needs it, it doesn't work.
The Risk
If you provide an AED, you are expected to manage it. Expired consumables, missed inspections, absent records — all create organisational risk and potential liability.
We can help
Defib Experts do not simply service AEDs — we manage your entire programme.
- Confidence: Assurance that devices will function when required
- Evidence: Documented inspection logs, service history, consumable tracking
- Reduced risk: Automated alerts ensure nothing expires unnoticed
- Audit-ready: Exportable records for governance, insurance, and inspection
- Single point of contact: We handle everything
Why Us
ZOLL Licensed PlusCare Service Partner. Certified technicians. Nearly 30 years industry experience.
From schools and leisure centres to transport networks and multi-site organisations — tell us about your estate and we’ll tailor the right programme.
Contact Defib ExpertsAnnual On-Site Service
- Inspection by certified technician
- Functional and operational testing in line with manufacturer procedures
- Electrode and battery status verification
- Complete cleaning
- Service documentation
Programme Management
- Cloud-based management portal
- Dashboard showing device status across sites
- Automated alerts for consumable expiration, failed self-tests, missed inspections
- Maintenance logging
- User roles and permissions
- Training and certification tracking
- Exportable reporting
Ongoing Support
- Manufacturer recall alerts
- Post-event support including clinical debriefing
- Dedicated customer support
Remote Readiness Monitoring
For organisations requiring visibility across distributed estates, we can enable remote readiness monitoring for compatible devices.
For ZOLL AED 3, monitoring can be configured via Wi-Fi. Where Wi-Fi is unavailable or unreliable, AEDtrax — an add-on communications module — provides cellular connectivity for readiness reporting and alerting.
- Automatic readiness updates
- Alerts when attention is required
- Location and environment monitoring where applicable
Suited to: Remote locations, transport hubs, outdoor cabinets, dispersed estates.